Privacy Policy – DEWAN HOLDINGS

Introduction

DEWAN HOLDINGS is operated by DEWAN HOLDINGS LIMITED, company number 16166516. We provide business advisory services covering strategic planning, organisational optimisation, brand and marketing advisory, market research, commercial analytics and related business review services.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact our team, enquire about a service or communicate with us about an existing business matter.

We aim to keep the information we collect relevant to the purpose for which it is provided and to handle it in a practical and proportionate way.

Information we collect

The information we receive depends on how you interact with DEWAN HOLDINGS. When you submit an enquiry or discuss our services with us, this may include:

Contact details

Your name, business or organisation name, email address and telephone number.

Enquiry details

Information about the service you are considering, your requirements and the nature of your enquiry.

Appointment information

A preferred date, time or other practical details provided when arranging a discussion.

Communication records

Information you choose to provide when corresponding with our team by email, telephone or through our website.

Website information

Basic technical information such as browser type, device information, general website usage and similar technical data.

We ask that you only provide information that is relevant to your enquiry or business discussion.

How we use information

Personal information is used for ordinary business purposes connected with our services and communication with prospective and existing clients.

Responding to enquiries

To answer questions, understand your requirements and provide relevant information about our services.

Planning services

To discuss requirements, scope, preferred arrangements and suitable next steps.

Client communication

To communicate about agreed work, enquiries, meetings and ongoing business matters.

Business administration

To maintain appropriate business records, manage correspondence and meet applicable administrative requirements.

Website operation

To maintain website performance, security and general functionality.

Service improvement

To understand general website use and improve how information and services are presented.

When information is shared

DEWAN HOLDINGS does not sell personal information. Information may be shared with carefully selected service providers where this is reasonably necessary to operate our website or manage ordinary business administration.

Depending on the service involved, these providers may include website hosting, email, website maintenance, analytics or administrative service providers.

Limited access

Where another service provider handles information on our behalf, access is limited to what is reasonably needed for the relevant service.

We may also disclose information where required by applicable law, a valid legal process or a competent authority.

How long we keep information

We do not keep personal information indefinitely. The period for which information is retained depends on why it was collected and whether there is an ongoing business, administrative or legal reason to retain it.

General enquiries

UP TO 12 MONTHS

Enquiry information that does not lead to an ongoing business relationship is normally removed or securely deleted within 12 months after the last meaningful communication.

Client correspondence

UP TO 24 MONTHS

Relevant correspondence may be retained for up to 24 months after the end of the relevant business relationship where it remains useful for normal business administration.

Business records

UP TO 7 YEARS

Certain accounting, taxation, contractual or other business records may need to be kept for longer where required by applicable law or legitimate business record-keeping requirements.

Website technical records

UP TO 12 MONTHS

Basic technical or website usage information may be retained for up to 12 months where required for website operation, security or performance review.

Once information is no longer required, reasonable steps are taken to remove it or make it securely inaccessible.

Keeping information secure

We take reasonable technical and organisational measures to protect personal information from unauthorised access, accidental loss, inappropriate alteration or unnecessary disclosure.

Controlled access

Access to business information is limited to people who need it for appropriate business purposes.

Practical safeguards

We use appropriate website, account and administrative safeguards to help protect information.

Ongoing review

Our information-handling arrangements may be reviewed when our services or website operations change.

Electronic communication can never be guaranteed to be completely secure. Where an incident affecting personal information occurs, we will assess the circumstances and take appropriate steps in line with applicable requirements.

Your rights

Depending on the circumstances, UK data protection law gives you rights in relation to personal information held about you.

Access

You may ask for a copy of the personal information we hold about you.

Correction

You may ask us to correct information that is inaccurate or incomplete.

Deletion

You may ask us to delete information where there is no continuing reason for us to retain it.

Restriction

You may ask us to limit how your information is used in certain circumstances.

Objection

You may object to certain uses of your personal information where applicable law provides that right.

To make a request, contact us using the details provided below. We may ask for sufficient information to confirm your identity before responding.

We normally respond to valid data protection requests within one month. Where a request is complex or multiple requests are made, the response period may be extended by up to a further two months where permitted by applicable law. We will let you know if an extension is required.

Cookies

Our website may use cookies and similar technologies to support essential website functions and understand general website usage.

Some cookies may be placed by services that support website functionality, performance measurement or general website analysis.

Where applicable, non-essential cookies can be managed through the cookie controls made available on the website. Essential cookies may remain active where they are needed for the website to operate correctly.

Changes to this policy

We may update this Privacy Policy when our website, services or information-handling arrangements change.

Where an update materially changes how personal information is handled, the revised version will be published on this page before the new approach is applied to information collected after the change.

Previous versions may be retained where appropriate for business records and accountability.

10 CONTACT DEWAN HOLDINGS

Questions about your information?

If you have a question about this policy, would like to make a data protection request or want to clarify how we handle your information, please contact us directly.

BUSINESS DEWAN HOLDINGS

Operated by DEWAN HOLDINGS LIMITED

COMPANY NUMBER 16166516

REGISTERED ADDRESS

55 Hoole Road
Chester
United Kingdom
CH2 3NJ

TELEPHONE

+44 7977 459892

Hello@dewanholdings.co.uk