Send a request
Choose the service you are interested in and provide the requested contact and scheduling information.
BOOKING POLICY
DEWAN HOLDINGS
A clear way to get started.
How service requests, appointments and agreed arrangements are handled from the first enquiry through to delivery.
01
SERVICE ARRANGEMENTS
01
About our bookings
DEWAN HOLDINGS provides business advisory services according to the requirements and arrangements agreed with each client.
A booking request allows us to understand what support you are looking for and discuss the most suitable service arrangement with you.
Submitting a request does not, by itself, mean that a service appointment has been confirmed. A booking is confirmed only after the relevant details have been reviewed and agreed.
02
How the process works
We keep the booking process straightforward so that both sides have a clear understanding of the service before it begins.
Initial review
We review the request and may contact you if further information is needed to understand the proposed work.
Confirm the arrangement
The scope, timing and relevant service details are discussed and agreed before the appointment is confirmed.
Service delivery
Once the arrangement has been confirmed, the agreed advisory work is scheduled and delivered.
03
Appointment times
Appointment times are agreed with the client before the service is confirmed.
Availability can vary depending on the service requested, the scope of the work and existing commitments.
BOOKING REQUEST
Preferred date & time
You can provide your preferred date and time when submitting a booking request.
CONFIRMATION
Agreed appointment
The final appointment time is confirmed directly with the client before the service begins.
04
Changes to a booking
If you need to change an agreed appointment, please contact us as early as possible.
Where availability allows, we will try to arrange another suitable time without changing the agreed scope of the service.
Early notice helps
Letting us know as soon as possible gives us more flexibility when rearranging an appointment.
05
Cancellation
A confirmed service may be cancelled by contacting us before the scheduled service begins.
Where work has already started, any cancellation and refund will be considered according to the stage of the service and the work already completed.
Please refer to the separate Cancellation & Refund Policy for the applicable refund arrangements and processing times.
06
Client information
When making a booking request, please provide accurate information so that we can understand the service requirements and contact you regarding the proposed arrangement.
Depending on the service, this may include your name, business details, contact information, preferred appointment time and a short description of the support you require.
Please avoid including information that is not necessary for the booking request.
07
Confirmation of service
Before a service begins, the relevant details will be confirmed with the client. These may include the service selected, agreed scope, appointment timing and any other practical arrangements required for delivery.
If the requested service requires a different scope from the original enquiry, the revised arrangement will be discussed with the client before proceeding.
BOOKING POLICY
Clear from the first enquiry.
We aim to make every booking easy to understand, with the service, timing and practical arrangements agreed before work begins.